Calm, step-by-step talk
The support team first listens to your situation, then says what to do in 23 steps, so the pressure doesn't increase
Responsible gaming, self-exclusion, and safe play in the hehe5 App
Many users in Dhaka set limits first, then open this page where you will find the helpline, player protection, and safe play aspects together
hehe5 APK download Get help
Helpline directory and quick chat
If someone wants to pause for a moment, first you need help, so this directory keeps region-based contact, time, and language together
| Region | Helpline | Time | Language |
|---|---|---|---|
| Dhaka | Chat support | 9:00 AM - 11:00 PM | Bengali, English |
| Chittagong | Message support | 12:00 PM - 10:00 PM | Bengali |
| Sylhet | Line Callback | 10:00 AM - 9:00 PM | Bengali, English |
| Khulna | In-app chat | 8:00 AM - 10:30 PM | Bengali |
| Rajshahi | Email guide | All day | Bengali |
Don't delay getting help; often in a three-minute conversation the next mistake stops
When to contact the helpline
If you feel time is slipping away while sitting in front of the screen, stop then; self-exclusion or a short break works better, especially when concerns about bKash, Nagad, Rocket arise
Another common signal is keeping it open for a long time, then logging out for 15 minutes of walking, drinking water, and then returning is safer
The key to player safety is simple: set limits first, then decide
What you'll get during a call
Player safety guidelines
Clear explanations about account security, login security, and limit settings
Help to enable self-exclusion
It explains how to take a break when needed, so decisions are not rushed
- Direct help in Bengali from Dhaka
- Different guidance for questions about bKash, Nagad, Rocket
- Temporarily disable account limits
Safe-use tools in the hehe5 App
Most people do not want to lose control, they just forget to pay attention, so the small tools in the app help you track both time and habits
Session timer
How long you're using it is shown on the screen; after 20 minutes a small alert comes
Limit control
Set your own usage limits; if needed take a one-day break
Quick chat support
Questions can be asked without leaving the app; answers usually come within a few minutes
Snapshot of safety and trust
4.3/5
Average rating
87,105
Review
785K+
Active users
99.1%
Uptime
Since 2017, the service has been trusted by users in 21 countries; discipline and stability are viewed separately here
If you have questions, contact us now
Don't leave even a small question about self-exclusion, login, or account security; if you write directly you'll get a quick answer, and the language is kept simple for Dhaka users
Go to the contact page hehe5 Download APKKeeping safe play in the hehe5 App is easy if you set limits first
User experiences
R
From Dhaka I previously wrote to support how to enable self-exclusion in 2 minutes; it explains clearly, calmly, and it works
A
There were questions about bKash; how the support team sets limits, they also showed it, now I am more aware of my own time control
S
I didn't use to take breaks before; now timers and session alerts help a lot; stepping out of the app for 10 minutes clears my head
More important page
To open an account first hehe5 Login See if you're new hehe5 App Light installation instructions on the page
Understand rules and terms Terms of use Learn about data policy Privacy policy Read